I have been the Practice Manager here at Nortons for over 6 years now having come from the financial planning and mortgage broking industry.
I like to describe my role as being head of client experience, ensuring that things run as smoothly as possible by reviewing and improving processes and marketing and keeping it a happy place to work in and with.
I love the fact that no two days are the same, and there is always a new challenge, and the team here are ok for a bunch of accountants.
Out of the office you will find me either coaching kids sports, football (or soccer as you wrongly call it) or cricket. Or trying to play any sports from football to triathlons to mountain bike riding. This makes me feel like I have earned the odd beer or two. I also love spending time with my wife and kids.